Privacy policy

We are committed to protecting the privacy of any information provided by you as our customer and will take all reasonable precautions to protect your personally identifiable information from loss, misuse or unauthorised access.  In dealing with your personal information as a customer, we will fulfil all obligations applicable to us by law. 

DETAILS WE COLLECT FROM YOU

There is some information we, and the third-party providers we engage, will collect from you when you visit our site or get in touch with us. This includes:

  •   Your name, email address, contact number, billing and delivery address and demographic information
  •   Information about your device, browser, IP address and location
  •   Pages you visit on our site and products you view  

We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

OUR USE OF YOUR INFORMATION

We will not sell or distribute your information to third parties unless we have your expressed consent to do so or are required to by law. The information we collect from you is used for the purposes of:

  • Processing, fulfilling and delivering an order to you
  • Responding to an enquiry you submit to us via our customer service channels
  • Sending you email correspondence via our newsletter (if you have opted in to this)
  • Business analysis, reporting and market research;
  • Improving our products and services. 

We partner with third parties to manage our payments, advertising, marketing and email marketing. Some of your personal information is processed by these third parties on our behalf. This means that some of your data is hosted outside of Australia (where we are located). When opting into receiving communication from us or by placing an order with us via any of our platforms, we take this to mean that you have read our privacy policy and all terms, and that you consent to the use and storage of your information outlined in this policy.

Further, when you subscribe to our database and provide us with your personal information, you consent to our use of your personal information, such as your name, email address and phone number for marketing purposes. This includes, but is not limited to, sending you correspondence such as newsletters, competitions and promotions via email, SMS, social media and postal mail. 

OPTING OUT

You can opt-out of receiving any opt-in communications from us at any time by clicking the 'unsubscribe' link at the bottom of every email we send you from our mailing list (this does not include emails relating to your order or any customer queries you send us via our customer service channels) . You can opt-out of any marketing displayed to you via social media platforms such as Facebook or search engines like Google by amending your settings to exclude marketing activity via its channels. Further, we store your data for as long as your account with us remains active or for as long as we need to provide you services or as required by law.  

Shopify:

The Site is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage. databases and the general Shopify application. Shopify stores your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by the Site and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Policy (https://www.shopify.com/legal/privacy).

Minors Under the Age of 16 Years:

The Site is not intended for minors under the age of 16 years. No one under age 16 may provide any personal information to or on the Site. We do not knowingly collect personal information from minors under 16. If you are under 16, do not (a) use this Site or any of its features, (b) register on the Site, (c) make any purchases through the Site, or (d) otherwise provide any information about yourself to us, including your name, address, telephone number, email address or any screen name or user name you may use. If we learn we have collected or received personal information from a minor under 16 years without verification of parental consent, we will immediately delete that information. If you believe we might have any private information from or about a minor under 16 years, please contact us as provided in the “Contact Us” section.

Changes to Our Privacy Policy:

Sometimes it will be necessary for us to update and change our privacy policy. We reserve the right to change our privacy policy at any time. We may notify you about changes to our privacy policy by posting an updated version on our website.

Access to Your Information:

You may request access at any time to personal information we hold about you by emailing us. We will deal with all requests for access to personal information as quickly as possible.

Your Consent:

Use of the Site signifies your consent to this Privacy Policy, including the collection and use of information by Eethos Pty Ltd, as described herein, and also signifies your agreement to the Terms of Service. Continued access and use of the Site without acceptance of the terms of this Privacy Policy relieves Eethos Pty Ltd from responsibility to you.

CONTACTING US

If you believe any information we have of yours is incorrect or have any queries about our privacy policy or terms of use, please contact us at info@eethos.co.